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Subaru of Nanaimo

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Subaru of Nanaimo|2476 Kenworth Road, Nanaimo, British Columbia Canada V9T 3Y3 |www.nanaimo.subarudealer.ca
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Our Team

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Meet the team at Subaru of Nanaimo

Keith Ladouceur | General Manager

kladouceur@gain-vi.ca

My 20 years within the automotive industry have allowed me an insider’s view of a wide range of different products, dealerships and clientele. It is with this perspective that I can honestly say that my time spent with GAIN allows me the opportunity to work with the best that the business has to offer. The quality of our products, professionalism of our staff, and the facility where it all happens are a recipe for the best possible customer experience. I feel fortunate to be able to work with GAIN and the automobiles that have held my attention since I could drive. It is a privilege to share the excitement of our business with staff and clients alike.

Ahmed Orfi | General Sales Manager

aorfi@subarunanaimo.com

I came all the way from Egypt to complete a Masters in Business Administration (MBA), I enjoyed travelling and doing business in different countries over the globe which enabled me to carry a diverse multicultural experience. In 2011, I added a Masters degree to my engineering and marketing degrees which enables me to deliver the best choice of products to customers. Outside work, I contribute to the local community of Nanaimo by voluntarily teaching judo for kids and adults at the Nanaimo judo club. Stop by for an outstanding experience at Subaru of Nanaimo today! Subaru General Sales Manager - Ahmed Orfi

Brent Evans | Assistant Sales Manager

bevans@subarunanaimo.com

With over 20 years experience  in the auto industry  it is my personal goal to provide you with an informative, comfortable and pleasant buying experience. It is with great pleasure that I now represent the exciting brand of Subaru here in Nanaimo. The entire lineup of Subaru is ideally designed and engineered for life here on the rugged west coast. With so much of this great island and more to explore come on in and see just how amazing the new Subaru models are. I look forward to seeing you soon.

Sales

Richard Charley | Sales & Lease Consultant

richard.charley@subarunanaimo.com

I have lived and gone to school all over the world but I am originally from the sunny island of Jamaica. I have been here for just over 15 years with my wife and three girls and we now call Vancouver Island home. I have recently joined this solid team and I look forward to representing Subaru of Nanaimo with integrity. My goal is to understand the value of good customer service and constantly strive to improve on a daily basis. I have been in the automotive industry for just over 4 years but it never gets old. I still enjoy meeting people and assisting them with their vehicle needs. Every sale still feels new and exciting. I want to take this opportunity to welcome you to Subaru and our beautiful new dealership.

Levi Lamash | Sales & Lease Consultant

levi.lamash@subarunanaimo.com

Originally from the Lower Mainland, I have lived in communities all across BC. I have been here on the Island now for nearly 4 years and have loved every minute of it. I got my start in the Automotive industry as a Detailer. After 3 years of cleaning cars I decided it was time to start selling them instead! I've had a love for vehicles since a young age, and I let that passion flow into my work. When you deal with me expect clear, honest and transparent service. I have a strong belief in the phrase "Treat others how you want to be treated" Stop by our beautiful dealership today and we can talk cars!

Allan Dudeck | Sales & Lease Consultant

allan.dudeck@subarunanaimo.com

I first came out to Nanaimo 25 years ago, It has been my second home ever since. I have lived here in the past, and have many friends and family here. Originally from Winnipeg, I have spent the last 12 years in automotive sales in Calgary. Being a driver at heart, I have a passion for all things automotive. Working with the Subaru brand is a natural extension for me, because it is a driver's brand. I am proud to be working for the GAIN Group, which helps me deliver the best products and customer service, which I believe our customers deserve.

Jon Sacknitz | Sales & Lease Consultant

jon.sacknitz@subarunanaimo.com

I started working in the Automobile industry as a temporary job and I'm still here after almost 30 years. I didn't plan on staying in the car business for this long but when you fall in love with something plans change. I started in sales initially but moved to the business office 15 years ago. I've had the pleasure of working for the GAIN Group for the last 5 years. First with their German premium brands in Victoria and now In Nanaimo. I bought my first premium brand BMW shortly after I entered the car business . From then on German premium brands became my car of choice with my last one being a Mercedes-Benz. I truly believe we offer the best luxury automobiles available and it is a pleasure to work for a company that puts their customers first and believes in first class service for their clients from beginning to end. I look forward to making many new friends and helping them with the buying process as their Client delivery specialist.

Mo Gendi | Sales & Lease Consultant

mo.gendi@subarunanaimo.com

Ontario is where it all started. I completed my undergraduate degree from Western University and I was fortunate enough to begin my professional career with RBC upon graduation. Facilitating large transactions and working tirelessly to discover affordable solutions is my specialty. I'm proud to represent Subaru and pursue what I love. Subaru began with a tradition of excellence and has not slowed down. I'm looking forward to grow with the Subaru team and deliver an unforgettable experience for my clients. I can't wait to explore the beauty of British Columbia and meet the wonderful people on the Island! Visit our dealership and I will present to you the Subaru Difference!

Ken Taylor | Financial Service Manager

clientdelivery@subarunanaimo.com

I originally hail from Labrador and moved West where I lived in Whistler for 7 years. My passion for the outdoors lead my family and I to the Nanaimo area. I have been a Client Delivery Consultant for 15 years working for various dealerships. I am thrilled to join GAIN and be a part of such a fantastic team here in Nanaimo. I always love a challenge; whether I am trying to exceed your expectations as our Client, or through my hobbies. I look forward to guiding you along in your buying experience and hope you will always leave satisfied and with a smile on your face.

Lisa Jenkins | Financial Service Manager

clientdelivery@subarunanaimo.com

I first joined the GAIN Group in Victoria in 2007 and later took the opportunity to move to Nanaimo and joined the team here. I honestly can't say enough about the company as I truly enjoy my time here and the people I work with. My job as a Client Delivery Consultant gives me the opportunity to provide our customers with the benefits of auto leasing and financing. Being somewhat of a health and yoga fanatic the automotive industry is a far stretch from the direction I had originally set out for myself but I love the challenge, the people, the luxury cars, the opportunity for growth and knowledge and the satisfaction that every customer leaves with a smile on their face.

Zaak Ghelani | Financial Service Manager

zghelani@gain-vi.ca

I've been in the automotive industry for the last 13 years and truly have a passion for cars. Since I was a child I've been interested in cars and read every magazine I could get my hands on! I've lived in Vancouver for most of my life and recently relocated to Vancouver Island. Any move can be a bit daunting but Vancouver Island is beautiful and the people I've met have really made me feel welcome! I look forward to being a part of the GAIN Dealer team and making your experience a pleasurable one!

Service

Robin Harvey | Service Manager

rharvey@subarunanaimo.com

I have been in the automotive industry for many years, most of which is in parts and service operations with major Japanese brands. My goal is to ensure every customer has the best experience possible with their Subaru in our service department. In my spare time, I enjoy spending time with my family enjoying the outdoors.

Shelby Carter | Service & Parts Advisor

shelby.rauch@subarunanaimo.com

I’ve been in the auto industry for 8 years and eager to expand my knowledge in the every changing auto world to serve you better. Born and raised on the Vancouver Island I can’t think of a better place to live. I look forward to assisting you with all of your servicing needs.

Bart Zieba | Service Advisor

bart.zieba@subarunanaimo.com

 

Technicians

Kyle Rainone | Shop Foreman

Born and raised on Vancouver Island. Red seal ticketed in 2006. Holds valid class one commercial drivers license and is a licensed government vehicle inspector. I enjoy spending time with my family, my dogs and all things music. I take great pride in the quality of my work. 

Kevin Stedmon | Technician

My love with cars began at age 12 when my dad brought home a 1969 Mercedes-Benz. This passion continued through to VIU where I apprenticed as a European technician. I've been working on cars since I can remember. As a red seal technician since 2008 and dedicated to pursuing excellence in workmanship and maintaining a high standard of integrity in my path to becoming a certified master technician.

Rick Parker | Technician

I have always had an interest in vehicles, especially the older classics. I bring with me 15 years of automotive experience from the aftermarket parts industry. I have advanced my career from an entry-level position to the manager of my own store, enjoying learning the challenges at every stage.

Andrew Bakker | Technician

Dean Asdale | Technician

Marc Corpuz | Apprentice Technician

Parts

Michele Rusch | Parts Manager

michele.rusch@subarunanaimo.com

I’ve been in the auto industry for 8 years and eager to expand my knowledge in the every changing auto world to serve you better. Born and raised on the Vancouver Island I can’t think of a better place to live. I look forward to assisting you with all of your servicing needs.

Brad Fitzmaurice | Jr. Parts Advisor

brad.fitzmaurice@subarunanaimo.com

I am so pleased to be apart of this great team at Subaru Nanaimo! I have worked over 8 years in the automotive industry in North Vancouver prior to my arrival and very glad I can continue my career at this dealership. There are multiple reasons for moving to the Island but my employment in the GAIN Dealer Group has truly made me appreciate living here even more. I look forward to assisting and serving all our great customers as well as participating as an effective team member.

Administration

Danielle Conway | Receptionist

reception@subarunanaimo.com

Born and raised on Vancouver Island. I grew up in small town Lake Cowichan & only moved from there a few years ago. I played hockey in my early teen years and to this day I am still a big hockey fan (Go Canucks Go!). I absolutely love this island we call home & I often spend my weekends exploring new areas of the island. I am new to the automotive industry but I have been a receptionist for years now & I love being the friendly voice on the other end of the phone for our lovely clients. I look forward to learning & growing with the company in the years to come!

Alyssa Nguyen | Sales Adminstrator

admin@subarunanaimo.com

I was born in Edmonton, Alberta and moved to Nanaimo since I was 1 year old so my love for the island and its beauty is strong. I have been in the Customer Service Industry for over 8 years; I am thrilled to be working for the GAIN group, as they provide the best customer service for their clientele. I look forward to working with a diverse team of professionals.

Cathy Pepin | Service Appointment Coordinator

crm4@gain-vi.ca

Having recently relocated back to Canada after 13 ½ years in Mexico owning and running a successful B&B, I am honoured to be part of the GAIN family. My background has always been in customer relations and continuing with this role, I am happy to be part of the CRM/booking coordinator team.  In my spare time I enjoy photography, baking and dabbling in cake and cookie decorating.

Tatenda Sithole | Service Appointment Coordinator

crm5@gain-vi.ca

People find me to be an upbeat, self-motivated team player with excellent communication skills. With over 8 years of extensive sales and marketing knowledge and experience working for large, recognized multinational companies, I join GAIN Group’s CRM team to provide exceptional customer service and an enhanced client experience. I am originally from Zimbabwe and recently relocated to Canada to pursue and complete my Master’s in Business Administration in Marketing with Vancouver Island University. The combination of my educational background, work experience and upbeat nature make me more than equipped to help you book your next service appointment!

Kelsey Merrick | Warranty Administrator

kelsey.merrick@gain-vi.ca

Originally from Abbotsford B.C., I moved to the Island in 2016 and have been loving living here ever since. I began working with GAIN as a Service Appointment Coordinator and am now excited to be working in the role of Warranty Administrator. I have already had the opportunity to learn so much and look forward to furthering my knowledge through this new role.

Andrea Backman | Warranty Administrator

abackman@gain-vi.ca

Courtesy Shuttle Drivers

Jim Plasteras | Shuttle Driver

I happily began my role as shuttle driver with the Gain Group in the fall of 2016, after spending 28 years working as a municipal employee in both Coquitlam and the City of Nanaimo.  Providing excellent customer service was foremost in the positions I held in both communities. Working for the Gain Group allows me to continue offering and delivering superior service to our customers and serving as an ambassador for our company and the brands we represent. The organization and staff in all departments and dealerships show the same enthusiasm, which results in very satisfied customers and an excellent workplace environment. Very happy to be part of the team!

Laurie Jones | Shuttle Driver

Andre Bouter | Shuttle Driver

My early career was serving as a peace officer with the RCMP for 20 years, where I worked general duty, executive diplomatic protection, protective operations, and customers and excise section. I am a certified career development practitioner, having for the past 17 years assisted individuals choose, train, maintain and procure employment. My wife and I took early retirement and moved to Nanaimo from the lower mainland in 2013. We thoroughly enjoy island living and travelling. Since then, I have chosen to work part-time as the Courtesy Shuttle Driver for GAIN Group. I look forward to meeting you and ensuring you have the best customer experience and get to and from your destination with pleasure.

Accounting

Alex Brown | Accounting Assistant

I was born and raised on Vancouver Island. I have worked in the automotive industry for three years where I gained an appreciation for all that goes into keeping vehicles safe and treating customers right. As my family grew a career change was needed to spend more time at home. I returned to school and got a degree in accounting and finance from VIU. I am beyond thrilled at the opportunity to work and learn as an accounting assistant for Subaru Nanaimo and Mercedes Benz Nanaimo.

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